ShoreWare Director is a browsed-based network management tool that provides a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, a mailbox, an auto-attendant profile, can be added to an ACD group, and even gets an email to download their desktop software - all from a single management screen. This eliminates the confusion caused by multiple PBXs, multiple voice mail systems, multiple automated attendants, and multiple ACD systems - all with their multiple management interfaces.
Plug-and-play installation means that IP phones plugged into the network are automatically recognized by the system and configured for immediate service. If more capacity is required, simply plug in a new ShoreGear voice switch and it will be automatically discovered by ShoreWare Director, and more telephone or trunk capacity is ready. The ShoreTel system also provides integrated software distribution for voice switches, IP phones, servers and desktop applications, thereby reducing support overhead and ensuring the system is always running optimally. New users can be added in seconds from anywhere on the network with only a browser. Software automatically updates the centralized database - allowing for streamlined backup procedures - and the change is propagated to each voice switch, the mailbox is created, the automated attendant dial by name and number is updated, the online directories are updated and the user gets an email with a URL to download their desktop productivity application. From anywhere on the network, the system administrator can launch a web browser and gain access to ShoreWare Director - the best-in-class management interface. Through one browser, you can manage all the sites and including the PBX, voice mail, automated attendant and desktop applications. ShoreWare Director is hosted on the main voice application server and pushes web pages out to the system administrator. When a new user is added, for instance, the system administrator simply clicks "add new", enters the user's first and last name and hits save. The management software automatically updates the centralized database - allowing for easy backup procedures - and the change is propagated to each and every voice switch, the mailbox is created, the automated attendant dial by name and number is updated, the online directories are updated and the user even gets an email with a URL to download their desktop productivity application! And with plug-and-play installation of new ShoreGear switches and ShorePhones, you can rapidly expand and change the system. With a single web interface for all your locations, you get a single view of your complete voice network. ShoreWare Director maintenance screens "bubble-up" anything that goes wrong on the system on one screen. With simple icons and color coding - green is good, yellow is not as good, and red is bad - you can quickly take action when required. In addition, the system features proactive notification in which anything that goes wrong on the system can generate an email to one or more addresses for fast, 24-hour response. The ShoreGear voice switches support an SNMP agent so they can be discovered by any network management application. In addition, the ShoreWare server can be configured using SNMP features included in the server operating system to automatically generate traps on any event on the ShoreTel system. The ShoreWare Call Detail Recording service generates call records for all locations into a single, unified database on the ShoreWare server - there is no need for "buffer boxes" and "polling devices" to integrate CDR data from multiple sites. Bundled reports provide information on trunk, user, workgroup, and network activity. Using database tools, knowledgeable individuals can create custom reports tailored for specific needs. The ShoreWare CDR Service also generates call records into a text file for use by third-party call accounting packages. ShoreWare Director provides on-line documentation for quick, easy answers including a complete administration guide, installation guide as well as user documentation all in one spot. Standard search tools allow you to find all the references to our topic of interest so you can get on with your task immediately.

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